Competitive positioning
Benchmark performance
Relative to comparable Australian law firms Sparke Helmore has enjoyed above market performance in the main benchmarks of law firm economics - revenue, profitability and staff turnover.
Recent competitive enterprise growth indicators based on new partner numbers ranked Sparke Helmore second among the 16 firms named, with more than half of those firms listed reporting negative growth. On leverage, Sparke Helmore placed third among the 16 participating firms, meaning quicker access to high-quality work earlier in your career.
Client satisfaction
Client satisfaction is exceptionally high - independent research conducted in 2006 showed that all clients surveyed rated us highly on the issues most important to them:
- 100% of clients are well or extremely satisfied with the quality of our services
- 91% of clients say they are well or extremely satisfied with our responsiveness to their needs
Our clients first and foremost want an efficient and effective commercial result. They know we are here to meet their needs and that we work uncompromisingly towards their commercial objectives, but they also acknowledge that we are good at building and managing relationships, offering a genuinely different experience of working with a law firm.
As well as being thoroughly professional, our people are human beings who are approachable, engaging, friendly and even fun to deal with. Presented with equal skills and levels of competency in a crowded and competitive market place, clients prefer to work with people who are open and transparent in their advice and just plain easy to get on with.
Public profile
Awareness of our difference is not contained to our people and clients. In 2006 the media publicity also acknowledges that we are seen to be a Firm continually strengthening our position:
"In a crowded market for legal services, Sparke Helmore has always tried to be different." - The Australian, September 2006
"Sparke Helmore enjoyed a year marked by substantial growth and key client acquisition." Lawyers Weekly, July 2006
"A firm to keep an eye on, this 57-partner practice garners excellent client feedback." - 2006 Asia Pacific Legal 500
"Big-firm experience, skills and service at a sharp, transparent and competitive price." - 2006 Asia Pacific Legal 500
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